Error: “Account restrictions are preventing this user from signing in.”

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Issue: You are having trouble running Custom Tools or accessing computer information and see this error in the Audit History report:

Solution: Check the status of the Credential account.

  • The password entered into System Frontier on the Credentials page may be invalid.
  • The account could be locked out.
  • The account could be disabled.
  • Other account restrictions could exist.
  • GPO could be blocking the account from running processes on the management server.

Note: Ensure you are checking the Credential account and not the Created By account (or normal user account).

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