If you are an end user, contact your local System Frontier administrator with information on the exception, including the reference ID.
If you are the System Frontier administrator, find more details about the error in the audit history log.
Check the application log on the management server. If the error states something like this:
…Description: The process was terminated due to an unhandled exception. Exception Info: System.UnauthorizedAccessException at System.IO…
Then the solution should be to reapply the permissions to the C:\ProgramData\Noxigen folder (and subfolders). The permissions should allow the NETWORK SERVICE account to have NTFS modify rights to it (and to all subfolders).
If this doesn’t correct the issue and you are unable to determine the reason for the unhandled exception, send the details to Noxigen support for further assistance.